Shipping
& Returns
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Custom or Made-to-Order Items: Please note that custom or made-to-order items may require additional processing time, which will be clearly stated on the product page.
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High Demand Periods: During peak seasons or promotional periods, processing times may be extended. We appreciate your patience.
If you haven't received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Your Email Address] with your name and order number, and we will look into it for you.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If your tracking information states that your package was delivered but you have not received it, please contact the carrier directly. We recommend checking with neighbors and your local post office.
Return & Exchange Policy
We hope you are delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward return policy.
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Items must be returned within 3 days of the delivery date.
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Items must be unused, unwashed, and in their original condition with all tags attached.
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Items must be returned in their original packaging.
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Certain items are non-returnable, including: books, personalized items, digital products, final sale items and coaching sessions.
To initiate a return, please follow these steps:
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Contact our customer service team at 813 434-0755 to request a Return Merchandise Authorization (RMA) number.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Once your return is authorized, you will receive an RMA number and instructions on how to send back your item(s).
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
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We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Number] business days.
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Please note that it may take some time for your bank or credit card company to post the refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shaune@ShauneCohen.com and follow the return initiation process outlined above.
Payment Methods
We strive to make your shopping experience as convenient and secure as possible. We offer a variety of payment options to suit your preferences.
Accepted Payment Methods
We securely accept the following payment methods:
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Credit/Debit Cards:
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Visa
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Mastercard
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American Express
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Discover
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Digital Wallets:
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PayPal
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Apple Pay (on supported devices)
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Google Pay (on supported devices)
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CashApp
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Zelle
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Payment Processing
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Secure Transactions: All transactions are processed through secure, encrypted payment gateways. Your payment information is encrypted and protected with industry-standard SSL (Secure Socket Layer) technology.
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Privacy: We do not store your full credit card details on our servers. Your payment information is handled directly by our PCI-compliant payment service providers.
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Authorization: Upon placing an order, a temporary authorization hold may be placed on your payment method for the total amount of your order. Your card will only be charged when your order is shipped.
Currency
All prices and transactions on our website are displayed and processed in [Your Currency, e.g., US Dollars (USD)].